It has been estimated that 95% of workplace success depends on understanding and communicating well with co-workers, supervisors and customers In this seventh title, from South-Western's popular Professional Development Series, Interpersonal Skills willimprove your professional productivity by focusing on working with others whether оехдв in an one-on-one or group setting With key topics such as improving your people skills, handling conflict successfully, thinking on your feet, and empowering yourself effectively, you will learn successful techniques that will advance your personal career goals as well as contribute to your company's winning advantage.  SomeoneISBN 0538726075.